Shipping & Returns
SHIPPING POLICY
All orders are shipped in plain boxes with our return name as B&G. We will notify you if there is a delay or problem, so be sure to include your phone number and/or a valid email address. Check out the shipping map below for your estimated FedEx delivery day. Orders shipping through the US Postal Service (Priority Mail) average 3-5 business days for delivery.
A request to ship to an alternate address (any address other than the bill-to) for a credit or debit card purchase may result in a shipping delay, due to security measures. We must complete additional verification and authorization to ship to an alternate address, so please call us as soon as possible after completion of your order to begin this process. (630) 771-1410. We will not proceed with your order until we hear from you.
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RETURNS
Alternative Garden Supply dba Brew & Grow is committed to your satisfaction. Product(s) must be returned within 30 days of receipt date. Please return all items in "as-new" condition and in the original packaging. Items not returned in new condition will not be accepted. All returns must have an RMA (Return Merchandise Authorization) number, sorry - no exceptions. To obtain an RMA# call (630) 771-1410. Items not returned in the original packaging with all protective wraps will be subject to a 20% restocking charge. Used items are not accepted for return, as well as most "special order" items are not eligible for return.
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WARRANTY REPAIRSIf a product is in need of repair, please call our toll-free number (630) 771-1410 for an RMA number or for information on where to have your item serviced. Some warranty repairs will be handled directly with the manufacturer.